Rules and
regulations
1. Access
All attendees, regardless of age, must hold either a valid paid ticket or a complimentary invitation.
No other persons are permitted to enter the venue.
Animals are not permitted, except in exceptional circumstances.
Children under the age of three are not permitted to attend any performances, except children’s shows, for which children under the age of one are not permitted. No refunds will be issued in such cases.
Persons under the age of 16 are not permitted to enter the venue unless accompanied by an adult. No refunds will be issued in the event of non-compliance.
However, minors aged 14 to 16 may attend unaccompanied provided they present written parental authorization.
Once admitted to the venue and after their ticket has been scanned, spectators may not leave and re-enter the venue, except in cases of force majeure.
Upon entering or leaving the venue, all members of the public must comply with the instructions of the venue’s reception and security staff. The Olympia reserves the right to refuse admission to anyone under the influence of alcohol and/or drugs, or whose behaviour is considered inappropriate or indecent.
Patrons must comply with all instructions printed on their tickets.
Latecomers may only be admitted during a suitable break in the performance. Once the headline artist has taken the stage, access to the ticketed seat can no longer be guaranteed.
Changing seats once the performance has begun is strictly prohibited unless prior authorization has been obtained from Olympia staff.
Where a performance includes a standing area in the stalls, only spectators holding a ticket specifically granting access to that standing area may enter it. Patrons holding allocated seated tickets (mezzanine or balcony) are not permitted to access the standing stalls under any circumstances.
2. Box office
The purchase of a ticket constitutes acceptance of The Olympia’s House Rules, which are displayed at the venue entrance and published on its website. It also constitutes acceptance of the event organizer’s regulations, where applicable. By purchasing a ticket, customers agree to comply with all provisions of these House Rules.
Anyone failing to comply with these House Rules may be refused entry or removed from the venue without entitlement to a refund. The same applies to failure to comply with any additional rules established by the event organizer.
Presentation of a valid printed ticket or a readable electronic ticket is required for admission.
Photographs or screenshots of tickets are not accepted.
Lost or stolen tickets will not be refunded.
Tickets purchased from unauthorized street sellers or resale websites do not guarantee admission.
Patrons are advised that the performing artist may invite the audience to stand or dance during the performance. Visibility may therefore be temporarily affected.
3. Safety and regulations
In general, events are held under the sole responsibility of the event organizer.
For health or security reasons, spectators may be required to undergo security screening, including bag inspections and/or pat-down searches carried out by authorized security personnel, in accordance with venue regulations.
Anyone refusing to comply with these security measures will be denied entry without refund.
Any object that could be used as a projectile, be considered a weapon, or endanger public safety is prohibited inside the venue. This includes, but is not limited to: smoke bombs, pyrotechnic devices, knives, sharp or blunt objects, large batteries (including bicycle batteries), and plastic or glass bottles.
Flammable, explosive, corrosive, oxidizing or toxic substances, as well as flammable aerosols, permanent markers, spray paint, devices containing liquid oxygen, and gas cartridges are strictly prohibited.
Items whose possession is prohibited by law (including weapons and illegal drugs) may not be deposited at the cloakroom. Discovery of such items may be reported to the police.
Alcoholic beverages may not be brought into the venue.
Anyone refusing to surrender prohibited items will be denied entry without refund.
Such items will not be accepted for storage at the cloakroom.
No vehicles of any kind, including bicycles and scooters (electric or otherwise), are permitted inside the venue.
Under France’s Vigipirate “Enhanced Security – Terrorist Threat” measures, both small and large luggage are prohibited inside the venue. Only standard-size school backpacks are permitted.
Smoking is strictly prohibited throughout the venue, including the use of electronic cigarettes. Failure to comply will result in immediate and permanent expulsion without refund.
The possession and/or use of illegal substances is strictly prohibited.
Products resembling illegal substances (including CBD products, dried leaves, flowers, etc.) are also prohibited within the venue.
Banners, flags of any size or type, leaflets and promotional materials are prohibited.
Badges, insignia or symbols displaying racist or xenophobic content will be refused at the entrance.
Fire alarms may only be activated in the event of genuine emergency. Any misuse will be subject to prosecution.
Appropriate clothing and behaviour are required at all times.
It is prohibited to conceal one’s face or to enter the venue barefoot or wearing swimwear.
Anyone whose behaviour disrupts the performance or the comfort and safety of other patrons will be immediately removed from the venue without refund.
In general, customers are liable for any direct or indirect damage they may cause while on the premises of The Olympia and may be held civilly and/or criminally responsible.
4. Other cases
The use of tablets and laptop computers during performances is prohibited.
The use of mobile phones during performances may also be prohibited at the discretion of the event organizer.
Any promotional activity or distribution of leaflets or items inside or around the venue requires prior authorization.
Members of the public are prohibited from using the venue’s electrical power supply.
Professional cameras and video cameras are not permitted without prior authorization.
Patrons are advised that they may be photographed or filmed during the event.
In the event of cancellation, refunds will be processed in accordance with the event organizer’s policy through the original point of purchase.
Patrons are advised to keep their personal belongings with them at all times. Venue management accepts no responsibility for theft, loss or damage to personal property.
To ensure the safety of all spectators, it is strictly prohibited to place, leave or hang any object whatsoever on the railings of mezzanines, balconies or any other elevated areas within the venue. This measure is intended to prevent falling objects that could cause injury or property damage.