Frequently Asked
Questions

L’Olympia has a dedicated box office for wheelchair users. You can reach us by phone at 01.47.42.94.88 or by email at BILLETTERIE@OLYMPIAHALL.COM. We will ask you to approach the reception team or the security team (without going through the queue) on the evening of the show in order to be taken care of and to be placed.

The ticket prices are only available on our website once the sales are open.

The category corresponding to the standing pit varies according to the show. It is indicated on the computer before accessing the seating plan. For any question, you can contact us by private message on Facebook or Twitter, by phone 01.47.42.94.88 or by email at BILLETTERIE@OLYMPIAHALL.COM.

No worries, the seats that you see on screen represent the number of available seats. However, the mezzanine and the balcony are permanently configured as seating areas.

The choice on plan option is only available on a computer, unfortunately it is not provided on phone devices.

You can contact our customer service by phone at 01.47.42.94.88 or by email at the following address: BILLETTERIE@OLYMPIAHALL.COM.

If you have finalized the transaction with payment confirmation, we invite you to contact our customer service by phone 01.47.42.94.88 or via the following email address: BILLETTERIE@OLYMPIAHALL.COM.

Yes, our box offices are open:

• On concert/show days: Monday to Friday from 12:00 to 14:00 and 17:00 to 21:00, Saturday from 14:00 to 17:00 and 18:00 to 21:00, Sundays and public holidays open 2 hours before the concert/show
• On non-performance days: Monday to Friday from 12pm to 2pm, Saturday from 2pm to 6pm and closed on Sundays and public holidays

During the summer we are open:

• Monday to Friday from 12 pm to 2pm
• Closed on week-ends until Sunday 20th August included

It is possible to buy tickets on our website or directly at L’Olympia box office if the show is not fully booked.

You can pick up your ticket from the day after your reservation until the evening of the show with your purchase confirmation and your ID, at L’Olympia box office, 28 Boulevard des Capucines.

Our box offices are open:

• On concert/show days: Monday to Friday from 12:00 to 14:00 and 17:00 to 21:00, Saturday from 14:00 to 17:00 and 18:00 to 21:00, Sundays and public holidays open 2 hours before the concert/show
• On non-performance days: Monday to Friday from 12pm to 2pm, Saturday from 2pm to 6pm and closed on Sundays and public holidays

During the summer we are open:

• Monday to Friday from 12 pm to 2pm
• Closed on week-ends until Sunday 20th August included

Someone other than the original purchaser may pick up the original purchaser’s tickets at the box office upon providing a written letter of proxy signed by the original purchaser, as well as a copy of the original purchaser’s ID as well as that of the person picking up the tickets.

Your ticket can be shipped to your address if you select the “DHL Envoi sécurisé avec suivi” option at the moment of buying your ticket (9.60€ for a shipment in France and 15€ for a shipment abroad). Your envelope will be delivered to you personally by a delivery person.

We invite you to contact the organizer of the contest or the artist’s production to find out how to collect the ticket.

The hall is divided into two parts: an even and an odd part. Seats 1 and 3 are side by side and seats 2 and 4 are side by side.

The only way to get a ticket for a sold out concert is to buy it from a reseller. We strongly advise you not to buy a ticket on a website that is not mandated by the production or the venue because you expose yourself to a high risk of scam: tickets resold at exorbitant prices, fake tickets, copies of the same ticket resold several times… Follow the guide to avoid scams: http://fanpasgogo.fr/sites/default/files/guide_publicvf.pdf.

In order to fight against the black market, tickets are sometimes put back on sale. You can keep yourself informed by regularly checking our website or the Facebook event of the show. You can also consult the fanpasgogo.fr website to avoid scams: http://fanpasgogo.fr/sites/default/files/guide_publicvf.pdf.

Simply select the fare you are interested in to benefit from the promotion (except for promotional fares requiring a password). Please note that the promotion is not retroactive and does not apply to previously purchased tickets.

It is not possible to change the name on an e-ticket. We remind you that, unless otherwise indicated at the time of the opening of the ticket office (identity control, nominative tickets, non-transferable tickets), the tickets are not nominative. You can therefore access the concert even if your name does not appear on the ticket.

Tickets cannot be returned or exchanged, except in the case of postponement or cancellation. The information given at the time of ordering and on the ticket must be checked by the customer to ensure that it corresponds to the service requested. No subsequent claim can be taken into account for any reason of any kind.

Tickets cannot be returned, exchanged or refunded, except in the case of postponement or cancellation.

If you bought your ticket on the website or at L’Olympia box office, you will be automatically refunded. If you bought your ticket at another point of sale, we invite you to contact them.

L’Olympia is located at 28 Boulevard des Capucines, 75009. The nearest metro and RER stations are Opéra (lines 3, 7 and 8), Madeleine (lines 8, 12 and 14), Havre-Caumartin (lines 3 and 9) and Auber (RER A). By bus, you can get off at Madeleine (bus n°42-52-84-94), Capucines-Caumartin (bus n°42-52), Opéra (bus n°20-21-27-29-32-52-66-95) and Auber (bus n°20-21-27-29-33-66-95).

Check the scooter, electric scooter or bike rental service website for locations and parking areas around L’Olympia.

The nearest parking lot is the QPark parking lot located at 23 rue Bruno Coquatrix, 75009.

Book a parking space easily online at a more attractive rate here: https://www.q-park.fr/bonplanolympia

If we have not communicated about the cancellation of a show, there is no reason why it should not be maintained. You can stay informed on our website and our social networks. If you have purchased your ticket from L’Olympia, you will automatically be notified by email in case of cancellation.

Children under the age of three are not allowed into the facility for all shows, except for children’s shows where children under the age of one are not allowed to enter, with no refund possible.

Minors under the age of 16 are not allowed to enter the facility unless accompanied by an adult, with no refund possible. Only minors between the ages of 14 and 16 will be allowed access to the room, provided they give parental permission.

We invite you to come as soon as the doors open.

We invite you to visit the show page on our website, the Facebook event of the show or our Twitter account to find out the opening time of the doors.

If you purchased your ticket from L’Olympia, we invite you to go to the control, located on your right after the glass doors. If you bought your ticket at another ticket office, please contact the relevant sales office. We advise you to book an e-ticket and to save it on your phone as soon as you receive it in your mailbox. Please note that no screenshots of a ticket are allowed.

Unless otherwise indicated at the opening of the box office (identity control, nominative tickets, non-transferable tickets), the tickets are not nominative. You will therefore be able to access the show, even if it is not your name that appears on the ticket.

You can present your ticket on your phone, however, before you go to the checkpoint, please increase the brightness of your screen as much as possible and zoom in on the barcode.

High school or smaller backpacks and purses are allowed.

As part of the Vigipirate plan, small and large pieces of luggage are refused at the entrance to the hall. We invite you to deposit them in an outside locker.

Cold snacks are allowed in the room. Water bottles of 50cl or less are also allowed, but the cap is removed at the time of the security checks. However, you will not be allowed to enter the hall with a water bottle, as it is considered a potential projectile.

You will not be allowed to enter the hall with any object that could be used as a projectile, constitute a weapon or endanger the safety of the public. Here is a non-exhaustive list of prohibited objects in the room:

Selfie poles, camera and recording equipment, cameras
Hot food, glass bottles, cans, bottles larger than 50cl
Dangerous products, pyrotechnic items, explosive material, aerosol, laser
Scissors, cutters, knives, tools, weapons, helmet, rigid umbrella
Prohibited animals except guide dogs
Instruments, megaphones, foghorns, vuvuzelas
Suitcases and backpacks over 24L
Strollers, rollerblades, bicycles, scooters, skateboards
Banners, flags, documents and leaflets
Helmets must be left in the checkroom or in the locker room.

You will still be able to enter the venue (unless otherwise specified by the production or the artist). For numbered seats, access to your seat can no longer be guaranteed once the main artist has taken the stage.

Yes, but any exit from the hall is final.

L’Olympia has a checkroom, accessible after the control, for a fee of 2€ per item deposited.

Each person must retrieve their items from the checkroom upon departure and is responsible for any personal belongings they bring into the venue. If you have forgotten or lost an item, please contact L’Olympia by phone at 01 55 27 10 00, or by private message on Facebook and Twitter. If the item is listed in the lost and found registry, we’ll let you know how to get it back.

It is forbidden to film, take pictures or record on the premises.

L’Olympia has two bars in the lobby at the entrance to the hall. You’ll find water, soda, draft beer, and other drinks, as well as sandwiches and treats.

In accordance with the decree n°2006 – 1386 of November 15, 2006 and the article L3513-6 of the public health code, it is strictly forbidden to smoke or to vape inside the hall.

During an intermission, a smoking area is set up outside the establishment. A system with a compulsory presentation of a ticket is set up to access this area.

For safety reasons we do not allow spectators in the balcony/mezzanine to go to the pit area and vice versa.

Each spectator must be seated in the place indicated on his or her ticket. Only the theater management is authorized to grant or deny your request, depending on the availability of seats.

On some shows, a merchandising stand can be set up in order to provide the public with the artists’ merchandise. However, this is not necessarily systematic. You can contact the artist’s production to find out more.

Absolutely. In most cases it is possible to pay by credit card, but on some shows, this payment method is not available.

The merchandising of the artists is managed by their productions. We invite you to contact them directly for more information.

At the time of your visit, please contact L’Olympia control desk, which will do its best to facilitate your access to the hall.

The start time is indicated on your ticket and on the show page of our website.

You can submit your application via the following email address: BILLETTERIE@OLYMPIAHALL.COM mentioning “Application” in the subject of the email.

Accreditations are issued by the productions, you can send your request directly to them.

You can contact the L’Olympia press office at this address: servicepresse@olympiahall.com

L’Olympia has a page with a selection of shows specifically for collectivities: https://www.olympiahall.com/page-ce/. If you need more information, you can reach us by phone at 01.47.42.94.88 or by email at BILLETTERIE@OLYMPIAHALL.COM.

Visit the “Events” section of our website for more information: https://www.olympiahall.com/evenementiel/

You can have the flowers delivered the day of the artist’s concert or send your mail to L’Olympia, 18 rue de Caumartin 75009 Paris.

Unfortunately, the density of our programming does not allow us to offer time to visit the backstage of L’Olympia.