Frequently Asked
Questions

You can book a ticket for a show on our website, at the box office, by telephone or by email.

If you have any problems with an order, please contact the Reservations & Customer Relations team by telephone at 01.47.42.94.88 or by e-mail at billetterie@olympiahall.com

You can choose between three delivery methods :

• E-ticket: Your e-tickets are available for download directly from the confirmation email. They will be sent to you as soon as your order is validated and paid. 
• Ticket pick up Box Office: You can pick up your ticket from the day after your order until the evening of the show with your order confirmation and your ID, at L’Olympia box office, 28 Boulevard des Capucines 75009 Paris. Someone other than the original purchaser may pick up the original purchaser’s tickets at the box office by providing : a written letter of proxy signed by the original purchaser, a copy of the original purchaser’s ID as well as that of the person picking up the tickets.
• Home delivery: delivery fees depend on the selected country: from 9,60€ (Metropolitan France) to 15€ (out of Metropolitan France). Delivery depends on the selected country: from 8 days (Metropolitan France) to 12 days (out of Metropolitan France).

If you’re looking to buy tickets for a sold-out show, you can: 

• Sign up for an alert on the page of the artist you’re interested in. We’ll send you an email if new tickets go on sale or if a new date is added. 
• Buy a ticket on the secondary market. However, we strongly advise you not to buy a ticket on a site that has not been mandated by the production company or venue, as you are exposing yourself to a high risk of scam: tickets for shows resold at exorbitant prices, counterfeit tickets, copies of the same ticket resold several times… Follow the guide to avoid scams: http://fanpasgogo.fr/sites/default/files/guide_publicvf.pdf 

All sales are final. In compliance with the article L 121-20-4 from the French Consumer Code, tickets don’t come under the right to retract. Tickets cannot be returned or exchanged. Information given during the order and on the ticket must be checked by the customer to ensure that it corresponds to the service requested. No subsequent claim can be taken into account for any reason of any kind.

However, you can have a refund in the case of postponement or cancellation: 

• If the show is postponed and you have purchased your ticket from L’Olympia box office, you can request a refund by sending an email to billetterie@olympiahall.com.
• If the show is cancelled and you purchased your ticket from L’Olympia box office, you don’t need to do anything – we will refund you directly. In case that we no longer have access to your bank details to process the refund (due to an expired credit card, the use of an American Express card or a purchase made more than a year ago), the Reservations & Customer Relations team will contact you directly by email to request a bank account number.

It is not possible to change the name on an e-ticket. We remind you that, unless otherwise indicated at the time of the opening of the ticket office (identity control, nominative tickets, non-transferable tickets), the tickets are not nominative. You can therefore access the concert even if your name does not appear on the ticket.

If you purchased your ticket from L’Olympia, we invite you to go to the control, located on your right after the glass doors. If you bought your ticket at another ticket office, please contact the relevant sales office. We advise you to book an e-ticket and to save it on your phone as soon as you receive it in your mailbox. Please note that no screenshots of a ticket are allowed.

There is no need to print out your e-ticket; you can present it on your phone by increasing the brightness of your screen and zooming in on the barcode.

• Metro & RER

Opéra (lines 3, 7 et 8)

Madeleine (lines 8, 12 et 14)

Havre-Caumartin (lines 3 et 9)

Auber (RER A)

• Bus

Opéra (bus n°20-21-27-29-32-52-66-95)

Madeleine (bus n°42-52-84-94)

Capucines-Caumartin (bus n°42-52)

Auber (bus n°20-21-27-29-33-66-95)

Check the scooter, electric scooter or bike rental service website for locations and parking areas around L’Olympia.

The nearest parking lot is the QPark parking lot located at 23 rue Bruno Coquatrix, 75009. Book a parking space easily online at a more attractive rate here: https://www.q-park.fr/bonplanolympia

You will not be allowed to enter the hall with any object that could be used as a projectile, constitute a weapon or endanger the safety of the public. Here is a non-exhaustive list of prohibited objects in the room: 

• Selfie poles, camera and recording equipment, cameras 
• Dangerous products, pyrotechnic items, explosive material, aerosol, laser, smoke bombs
• Scissors, cutters, knives, tools, weapons, helmet, rigid umbrella
• Bulky batteries (electric bikes, etc…)
• Prohibited animals except guide dogs
• Instruments, megaphones, foghorns, vuvuzelas
• Small and large luggage, such as suitcases (including cabin-sized ones) and backpacks with a capacity over 24L
• Strollers, rollerblades, bicycles and kick scooters (electric or not), skateboards
• Banners, flags, documents and leaflets

It is forbidden to film, take pictures or record on the premises.

In accordance with the decree n°2006 – 1386 of November 15, 2006 and the article L3513-6 of the public health code, it is strictly forbidden to smoke or to vape inside the hall.

• High school or smaller backpacks and purses
• Helmets must be left in the checkroom or in the locker room

During an intermission, a smoking area is set up outside the establishment. A system with a compulsory presentation of a ticket is set up to access this area.

You can leave the room once you’ve entered, but please note that all exits are final.

Only cold snacks are allowed, as well as water bottles of 50cl or less (the cap is removed at security checks). You will not be allowed to enter the hall with a flask, glass bottle or foodstuffs (such as fruit), which are considered potential projectiles, hot food, dairy products or any other food that could get the seats or floor dirty.

• Children under 1 year old may not attend any shows
• Children aged between 1 and 3 years old may only attend children’s shows under the responsibility of an adult who must accompany them and sign a waiver on site
• Children aged between 3 and 14 may attend any type of show, under the responsibility of an adult who must accompany them
• Children aged between 14 and 16 years old may attend any type of show if they provide a parental authorization

Unfortunately, if you don’t meet the age and companionship requirements, you won’t be able to access the venue, and a refund will not be possible.

You can submit your application via the following email address: billetterie@olympiahall.com mentioning “Application” in the subject of the email.

Accreditations are issued by production company, you can send your request directly to them.

L’Olympia has a page with a selection of shows specifically for collectivities: https://www.olympiahall.com/page-ce/. If you need more information, you can reach us by phone at 01.47.42.94.88 or by email at billetterie@olympiahall.com

You can have the flowers delivered the day of the artist’s show or send your mail to L’Olympia, 18 rue de Caumartin 75009 Paris.