Frequently Asked
Questions

• Backpacks of standard school size or smaller, and handbags

• Helmets must be left at the cloakroom or placed in a locker.

Smoking is permitted only during intermission. A designated smoking area is available outside the venue. Access to this area is subject to ticket verification.

You may leave the hall after entry; however, please note that all exits are final and re-entry will not be allowed.

You will not be permitted to enter the hall with any object that could be used as a projectile, weapon, or that may compromise public safety. The following is a non-exhaustive list of items prohibited inside the venue:

• Selfie sticks, filming and recording equipment, cameras

• Hazardous substances, pyrotechnic articles, explosive materials, aerosols, lasers, smoke devices

• Scissors, box cutters, knives, tools, weapons, helmets, rigid umbrellas

• Large batteries (electric bikes, electric scooters, etc.)

• Animals, with the exception of guide dogs

• Musical instruments, megaphones, air horns, vuvuzelas

• Small and large luggage, including suitcases (even cabin-sized) and backpacks over 24L

• Strollers, rollerblades, bicycles, scooters (electric or not), skateboards

• Banners, flags, flyers, and pamphlets

Filming, photography, and audio recording are strictly prohibited within the venue.

In accordance with Decree No. 2006-1386 of November 15, 2006, and Article L3513-6 of the French Public Health Code, smoking and vaping are strictly prohibited inside the hall.

You can book show tickets on our website, at the box office, by phone, or by email.

For any issues regarding a reservation, you may contact the Booking & Customer Relations team by phone at +33 (0)1 47 42 94 88 or by email at: billetterie@olympiahall.com

• E-ticket: Your e-tickets can be downloaded directly from your order confirmation. They will be sent to you as soon as your order has been confirmed and paid.
• Box office pickup: Your tickets can be collected starting the day after your reservation and up until the evening of the show. You must present your purchase confirmation and a valid ID.
  Another person may collect the tickets on your behalf, provided they present a written and signed authorization letter from the original purchaser, along with a copy of the purchaser’s ID and their own.
• Home delivery: Shipping fees vary depending on the selected country, ranging from €9.60 (within mainland France) to €15 (outside mainland France).
  Delivery times also vary depending on the destination: between 8 days (mainland France) and 12 days (outside mainland France).

If you are looking to purchase a ticket for a sold-out show, you may:

• Sign up for the alert on the artist’s page you are interested in. We will send you an email if new tickets are released or if additional dates are added.

• Purchase a ticket on the secondary market; however, we strongly advise against buying tickets from websites not authorized by the production or the venue, as you risk scams such as overpriced tickets, counterfeit tickets, or the same ticket being resold multiple times.

Please follow this guide to avoid scams: https://fanpasgogo.fr/

All ticket orders are final and binding. In accordance with Article L121-20-4 of the French Consumer Code, show tickets are not subject to a right of withdrawal. Once purchased, tickets cannot be returned, exchanged, or refunded. The information provided at the time of purchase and printed on the ticket, including the date of the show and seating details, must be verified carefully. No claims will be accepted afterwards under any circumstances.

However, in the event of a postponement or cancellation, you may obtain a refund for your ticket:

• If the show is postponed and you purchased your ticket from L’Olympia’s box office, you can request a refund by emailing billetterie@olympiahall.com.

• If the show is cancelled and you purchased your ticket from L’Olympia’s box office, no action is required on your part; we will refund you directly. If we are unable to access your banking details to process the refund (due to an expired credit card, use of an American Express card, or if the purchase was made over a year ago), the Booking & Customer Relations team will contact you by email to request your bank details (RIB).

Once a ticket is purchased, it is no longer possible to change the name printed on it. However, please note that tickets are not personalized (unless otherwise stated at the time of ticket sales opening) and anyone may attend the show even if their name does not appear on the ticket.

Have you lost or forgotten your ticket?

If you purchased your ticket from L’Olympia, please present yourself at the ticket control located on your right after the glass doors.

If your ticket was purchased from another ticketing service, please contact the point of sale directly.

We recommend opting for an e-ticket and saving it on your phone as soon as you receive it in your email inbox. Please note that screenshots of tickets are not accepted.

It is not necessary to print your e-ticket. You may present it on your phone by maximizing your screen brightness and zooming in on the barcode.

• Metro & RER
  Opéra (lines 3, 7, and 8)
  Madeleine (lines 8, 12, and 14)
  Havre-Caumartin (lines 3 and 9)
  Auber (RER A)

• Bus
  Opéra (buses No. 20, 21, 27, 29, 32, 52, 66, 95)
  Madeleine (buses No. 42, 52, 84, 94)
  Capucines-Caumartin (buses No. 42, 52)
  Auber (buses No. 20, 21, 27, 29, 33, 66, 95)

Please consult the website of your scooter, electric car, or bike rental service to find parking locations and designated zones around L’Olympia.

The closest parking facility is the QPark garage located at 23 rue Bruno Coquatrix, 75009 Paris.

You can easily book a parking spot online at a discounted rate here: https://www.q-park.fr/bonplanolympia

Only cold snacks and water bottles of 50cl or less are allowed (please note that the bottle cap will be removed during security checks). However, you may not bring a water flask, glass bottles, or food items (such as fruits) considered potential projectiles, hot food, dairy products, or any other food likely to stain the seats or floor.

• Children under 1 year old are not allowed to attend any shows.

• Children between 1 and 3 years old may only attend children’s shows and must be accompanied by a responsible adult who will need to sign a waiver on site.

• Children between 3 and 14 years old may attend any type of show, provided they are accompanied by a responsible adult.

• Children between 14 and 16 years old may attend any type of show, provided they have parental authorization.

If the age and accompaniment requirements are not met, access to the venue will unfortunately be denied and no refunds will be issued.

You can submit your application via the following email address: billetterie@olympiahall.com, mentioning “Application” in the subject line.

Accreditations are issued by the production teams. You can contact them directly to submit your request.

L’Olympia has a dedicated page featuring a selection of shows specifically for groups and organizations: https://www.olympiahall.com/page-ce/.
If you need further information, you can contact us by phone at +33 1 47 42 94 88 or by email at billetterie@olympiahall.com.

You can have flowers delivered on the day of the artist’s concert or send your letter to L’Olympia, 18 rue de Caumartin, 75009 Paris.